they want to make your service more useful — get consensus on what that means!
from one place, with less overhead and support tracking
they will feel more invested and become more fanatical about your service.
On other projects we were left frustrated and overwhelmed when trying to grasp what our users really wanted. Unorganized inboxes and clogged ticket systems ruled the day. Forums were awash with duplication, user support was impossible to determine, and valuable ideas were lost in the shuffle.
UserVoice adds structure to feedback and reduces the overhead of an honest dialog with our users — It creates a market around good ideas so we get more quality than quantity.
- Rich, Lance & Marcus Team UserVoice
Users offer new ideas or vote up existing ones.
The best ideas rise to the top
Provide an official response, mark an idea as 'planned' or clarify the idea with the users that asked for it
Push out new features that your users wanted. Collect fan mail.
